Return & Refund Policy

Last Updated: January 30, 2026

Overview

At RupamKart, customer satisfaction is our highest priority. We are committed to delivering premium-quality products while maintaining a fair, transparent, and secure return process.

5-Day Return Window

Customers may request a return or exchange within 5 days from the date of delivery.

Requests submitted after this period will not be eligible.

Non-Returnable Items

The following items are strictly non-returnable:

  • Products purchased under Sale

  • Discounted or promotional items

  • Clearance or final sale products

  • Special offer items

All such purchases are considered final and non-returnable.

Return Eligibility Conditions

To qualify for return or exchange:

  • Product must be unused, unworn, and unwashed

  • Original tags must remain intact

  • Item must be returned in original packaging

  • No stains, perfume smell, damage, or alterations

  • Product must pass our internal quality inspection

Products failing to meet the above conditions may be rejected.

Mandatory Unboxing Video & AI Verification

For all replacement claims (including damaged, defective, incorrect, or missing product cases), a clear and continuous unboxing video is mandatory.

The video must:

  • Clearly show the sealed package before opening

  • Capture the entire unboxing process without interruption

  • Be recorded in one continuous shot

  • Clearly display the received product

All submitted videos are subject to AI-based authenticity testing and verification units.

If the video is found to be:

  • Edited

  • Cut or paused

  • Manipulated

  • Tampered in any manner

The claim will be considered invalid and void under this policy.

This process ensures fairness, prevents misuse, and protects genuine customers.

Exchange Policy

Exchanges are permitted in cases of:

  • Size-related concerns

  • Manufacturing defects

  • Incorrect product received

All exchanges are subject to stock availability and successful quality verification.

Refund Process

Once the returned product is received and approved after inspection:

  • Refunds will be processed within 5–7 working days

  • Refunds will be issued to the original payment method only

  • Shipping charges (if applicable) are non-refundable

Approval Rights

RupamKart reserves the right to approve or reject any return or replacement request if it does not meet the stated eligibility criteria.

Customers will be informed transparently in case of rejection.

🛡 Our Commitment

We strive to maintain a secure, professional, and customer-focused resolution process while protecting both our customers and our brand integrity.

Shop Confidently — 5-Day Easy Return • Secure Checkout • Premium Quality Promise

Contact

Email: info@rupamkart.com
Phone: +91 75664 55037
Address: Cloth Market, Near Clock Tower,
Harda, Madhya Pradesh – 461331